We have taken steps to ensure the health and safety of our team. We have adopted a one in one out policy, with each member taking alternate days. It is our company policy that all members of staff wear protective gloves and masks at all times, which is all provided by Wicker Wings. 

Yes we are still processing orders. Our staff members are taking extra pre caution.

Our bags are made from rattan and vegetable tanned leather. Please see our materials page for more information.

All products are made individually by hand. Time, effort and craftsmanship go into each product. After spending two years on product development, we discovered that the product ages well over time. The wicker softens throughout use and the leather becomes a part of your every day being.

Due to the nature of how each item is hand produced, not every item will be the same shape.

Our bags are perfect for all seasons, but just like any bag, we wouldn't recommend exposing your Wicker Wings bag to lots of heavy rain. If this does happen, please allow it to dry naturally.

We ensure that the quality of our paint lasts and endures any knocks and bumps, but if your bag does chip, a quick dab with a coloured pen will fix it.

All our products are handmade, so each one will look slightly different but we think it adds to the character of the bag. While the shape and the style of the bag will be the same, there will be slight variations, which means your bag will be uniquely yours.

All our leather products are made using the finest vegetable tanned leather from Tuscany, and we currently do not have any vegan leather products.

We accept most major credit cards.

We process our orders quickly, but please drop us an email at sales@wickerwings.com and we will do what we can to make it right.

We will be happy to refund any item you are not happy with provided you return it undamaged and in a saleable condition within 14 days of receipt. Should you experience any manufacturing faults, please email us within 48 hours of receiving your item. Note that each item is thoroughly checked before they are sent.

When returning items to us, please place the goods in the original packaging with the dust bag provided and all tags still attached. Please note that we do not accept unsalable items. We strongly encourage you to note measurements before purchasing. Any questions prior to purchasing, please do not hesitate to contact us at sales@wickerwings.com.

Original shipping costs are non-refundable and sadly, we do not offer free returns at this stage. In addition, we are unable to provide reimbursement for international returns and any duties collected. Please use a tracked service when returning items, as no refund will be issued should it get lost in transit.

Wicker Wings reserves the right to refuse any return on merchandise that does not meet the requirements above. Should this happen, we will send the item back to you and a refund will not be issued. Refunds will be credited to the original method of payment within 21 days of receiving your goods.

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please follow the steps listed below.

If the item is still listed on our website, it is likely we will be restocking the item, please email us at help@wickerwings.com and we can see what we can do. If the item is no longer listed on our website, drop us a message and we will direct you to any of our stockists who may still have the product available.

You can contact us through our contact page! We will be happy to assist you.