We have taken steps to ensure the health and safety of our team. We have adopted a one in one out policy, with each member taking alternate days. It is our company policy that all members of staff wear protective gloves and masks at all times, which is all provided by Wicker Wings.
Yes we are still processing orders. Our staff members are taking extra pre caution.
We are still processing as quickly as we can. But due to COVID-19, we are experiencing shipping delays with our couriers. Depending on the date your order was placed, it may take up to 10 days to recieve.
Our bags are made from rattan and vegetable tanned leather. Please see our materials page for more information.
All products are made individually by hand. Time, effort and craftsmanship go into each product. After spending two years on product development, we discovered that the product ages well over time. The wicker softens throughout use and the leather becomes a part of your every day being.
Due to the nature of how each item is hand produced, not every item will be the same shape.
Our bags are perfect for all seasons, but just like any bag, we wouldn't recommend exposing your Wicker Wings bag to lots of heavy rain. If this does happen, please allow it to dry naturally.
We ensure that the quality of our paint lasts and endures any knocks and bumps, but if your bag does chip, a quick dab with a coloured pen will fix it.
All our products are handmade, so each one will look slightly different but we think it adds to the character of the bag. While the shape and the style of the bag will be the same, there will be slight variations, which means your bag will be uniquely yours.
All our leather products are made using the finest vegetable tanned leather from Tuscany, and we currently do not have any vegan leather products.
All Wicker Wings products are made with the finest quality rattan, high quality Italian vegetable tanned leather and entirely handmade by highly skilled artisans.
The wicker body is incredibly robust as well as brittle; this means that the wicker body is able to endure knocks and bumps but excessive force will damage the body. Any dust or particles that enter through the strands of wicker, we recommend using a thin brush to wave off any excess particles.
Vegetable tanned leather is a classic leather that wears beautifully over time. It is rich, strong and personal. Our bags are completely natural and there is a tendency of the leather to change over time. Each leather wears differently, which means each skin is unique with its own specific markings and colorings. It will not remain pristine; each mark represents the great adventures you have shared together.
When not in use, we recommend putting the item in the dust bag provided at room temperature. We do recommend avoiding rain and excessive cold temperatures.
We accept most major credit cards.
We process our orders quickly, but please drop us an email at firstname.lastname@example.org and we will do what we can to make it right.
We will be happy to refund any item you are not happy with provided you return it undamaged and in a saleable condition within 14 days of receipt. Should you experience any manufacturing faults, please email us within 48 hours of receiving your item. Note that each item is thoroughly checked before they are sent.
When returning items to us, please place the goods in the original packaging with the dust bag provided and all tags still attached. Please note that we do not accept unsalable items. We strongly encourage you to note measurements before purchasing. Any questions prior to purchasing, please do not hesitate to contact us at email@example.com.
Original shipping costs are non-refundable and sadly, we do not offer free returns at this stage. In addition, we are unable to provide reimbursement for international returns and any duties collected. Please use a tracked service when returning items, as no refund will be issued should it get lost in transit.
Wicker Wings reserves the right to refuse any return on merchandise that does not meet the requirements above. Should this happen, we will send the item back to you and a refund will not be issued. Refunds will be credited to the original method of payment within 21 days of receiving your goods.
Yes of course you can, before orders are prepared for dispatch, we can amend and cancel orders please drop us a message at firstname.lastname@example.org
For all UK customers, there will be no further charges, simply what is stated when proceeding to checkout.
For all international customers, our prices do not include taxes and custom charges. Your goods may be subject to taxes and custom charges, which are levied once your shipment reaches your country of delivery. Wicker Wings cannot control and nor responsible for the custom and taxes charged on your shipment. These charges vary from country to country, for more information please contact your local customs office for more information.
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please follow the steps listed below.
• Drop us an email at email@example.com and we will send you a returns number, which will enable us to process your return.
• Please place the bag wrapped up and protected into the original box
• Dust bag and all original labels must be included and returned to us in a saleable condition
• We reserve the right to refuse refund if the bag is damaged during transit.
If the item is still listed on our website, it is likely we will be restocking the item, please email us at firstname.lastname@example.org and we can see what we can do. If the item is no longer listed on our website, drop us a message and we will direct you to any of our stockists who may still have the product available.
You can contact us through our contact page! We will be happy to assist you.
We do not run many sales during the year, but at times we will have special promotions as our way of saying thank you. Sign up to our newsletter and follow us on social to be in the know.