Please read these Terms of Use carefully before using this website. Your use of this site constitutes your agreement to these Terms of Use (The “Terms and Conditions). We also suggest that you read our Privacy Policy. Together, these materials contain terms, rules, and other guidelines related to your use of the Services. When you use the Services, you are agreeing to these terms, so please do not use the Services if you do not agree.

The terms “we”, “us” and “our” when used in these Terms and Conditions means Wicker Wings. The terms “you” and “your” when used in these Terms and Conditions means any person or entity browsing, using or purchasing products on or through this Website.

You may only use this Website and its content solely for personal and non-commercial use. Any use of this Website or its Content other than for personal and noncommercial purposes is prohibited.

Please review these Terms regularly because once we post any changes, your continued use of the Services constitutes your acceptance of the revised Terms.

We only permit individuals who are at least 18 years old and can form legally binding contracts with us to use the Services. If you are under 18 years old and would like to use the Services, a parent or legal guardian who is at least 18 years old must supervise you. In all cases, the adult would be the user and is responsible for any and all activity.

Should you register with us, you will be solely responsible for any activity that occurs through your account. In order for us to provide you the best possible service, you agree to provide us with complete, accurate, and updated information for your Account at all times. If any information is incorrect or outdated, it can lead to errors or delays, for which we will not be responsible.

As mentioned, you will be responsible for your account so we strongly urge you to not share account information. Similarly, no one else should be able to use your account without your permission. You should never publish, distribute, or post login information for your Account.

5.1. Orders can be placed via this Website. By placing an order with us, you are i) offering to purchase product(s) based on these Terms and Conditions ii) either 18 years of age or over or supervised by someone who is 18 years of age or over, iii) representing all the information provided to us in connection with your order is true and accurate iv) representing that you are an authorised user of the payment method.

5.2. Please take your time to review and check your order at each stage of the order process. By doing this, reduces the likelihood of potential mistakes of your order.

5.3. By clicking “Place Order” on the final section (place order section) your order is sent to us. Once we have received your order, an automated confirmation of receipt will be sent to the e-mail address specified by you in the ordering process. This e-mail will contain your order number and the details of your purchase. A legally binding agreement has now been concluded for the sale and purchase of the products.

We hope that there will be no typographical errors or inaccuracies, but these may occur. Therefore we reserve the right to update any information we seem fit without any prior notice. These errors may relate to product information and description, pricing and availability. In such circumstances, we reserve the right to terminate any orders involving these inaccuracies.

• Once you have reviewed a product, select which one you want, click on the product so you can “ADD TO BASKET.”
• When you “GO TO CHECKOUT,” you will be asked your Personal Information (email, name, password, billing address and mailing address).
• Once you have confirmed “PLACE ORDER,” we will process everything. If you want to change your order, please email us at help@wickerwings.com within one hour of placing your order to enable us to fulfill your request.
• As mentioned, we will ask for your mailing address and so we require: your name, address, and telephone number to send you your Wicker Wings purchase. See delivery section in FAQs for more details on shipping costs.

8.1. We work pretty quickly, and look to dispatch your product straight away. If you made a mistake on your order and would either like to change it or request a refund, you will have to email us at help@wickerwings.com, and from there we will be able form some sort of solution.

8.2. If we have already despatched your goods, and so unable to make the requested change or cancellation, please see our returns section in our FAQs and request a return and refund.

We must emphasise that firstly, the Note needs to be in line with our Bag for Bag mission statement. Secondly, we emphasise that we do not tolerate anything offensive, discriminative, political, or anything derogatory; should you write something like this, we would not fulfil your order. If messages are deemed very offensive, this will be taken to higher authority.

10.1. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

10.2. Although we have made every effort to be as accurate as possible, because our Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site may vary slightly due to the nature of the materials we use as they can vary slightly in appearance. In addition, you should note that we cannot guarantee a uniformed appearance to each Product as they are handmade from natural materials and slight imperfections may occur. These imperfections include (but are not limited to), the natural rattan used, texture and colour variations, markings and scars.

10.3. If product(s) you purchased are damaged or otherwise show material or manufacturing defects, please contact us via email at help@wickerwings.com. Please note that this warranty does not apply to fair wear and tear, wilful damage, abnormal storage, alterations, repairs or improper or unreasonable use.

All of the content that appears on the Services, including without limitation all designs, illustrations, icons, photographs, video clips and written materials, as well as the compilation of the website, Services, and other materials, are the exclusive property of Wicker Wings.

All trademarks, service marks, and trade names that appear on the Services and the overall “look and feel” of the Site and Services (collectively the “Marks”) are proprietary to Wicker Wings, or the respective owners of such Marks. You may not display, reproduce, or otherwise use the content or materials on the Services, including the Marks, without first receiving written consent from us.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation or social network (eg if you own a blog) to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

“Wicker Wings,” “WICKER WINGS” and the logo, as it appears on our website are trademarks of Wicker Wings. All rights are reserved.

13.1. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

13.2. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

13.3. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

14.1. The Consumer Protection (Distance Selling) Regulations 2000 will apply to any Contract formed through our site where you are a consumer. These regulations entitle consumers to cancel an order during the period set out in the clause 14.2. (below), and receive a refund.

14.2. To cancel an order, please email us at help@wickerwings.com. As mentioned in Changes to your Wicker Wings order (clause 8 of Terms of Use), we work hard and may have already shipped your order so in that case we would be unable to make the requested change or cancellation.

14.3. If we are able to process your refund, you will receive a full refund of the price you paid for the item. If the returned item adheres to our criteria, we will process the refund due to you as soon as possible. In any case, within 30 calendar days of the day on which you gave us notice of cancellation and we are able to process it, as described above.

By use of this site, you agree to indemnify and hold Wicker Wings (and all affiliates, officers, directors, employees, contractors and agents) harmless from any liabilities, expenses, claims and damages as a result of your use or misuse of the service.

Wicker Wings shall not be liable to you for any direct, indirect, incidental damages that result from the use or the inability to use, the materials and services on this site.

We may restrict access to some parts of our site, or our entire site, to users who have not signed up with us.

Any comments made on our website and our social media platforms remain Wicker Wings property. We reserve the right to use, commercial or otherwise any comments from our customers. Furthermore, we are under no obligation to contact you in advance for permission of use of these images and comments.

Our store is hosted by Shopify Inc. They provide us with the online ecommerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.