For information regarding Christmas returns see here.
Can I change my order?
We process our orders quickly, but please drop us an email at firstname.lastname@example.org and we will do what we can to make it right.
Can I return an item for a refund?
We will be happy to refund any item you are not happy with provided you return it undamaged and in a saleable condition within 14 days of receipt. Should you experience any manufacturing faults, please email us within 48 hours of receiving your item. Note that each item is thoroughly checked before they are sent.
When returning items to us, please place the goods in the original packaging with the dust bag provided and all tags still attached. Please note that we do not accept unsalable items. We strongly encourage you to note measurements before purchasing. Any questions prior to purchasing, please do not hesitate to contact us at email@example.com.
Original shipping costs are non-refundable and sadly, we do not offer free returns at this stage. In addition, we are unable to provide reimbursement for international returns and any duties collected. Please use a tracked service when returning items, as no refund will be issued should it get lost in transit.
Wicker Wings reserves the right to refuse any return on merchandise that does not meet the requirements above. Should this happen, we will send the item back to you and a refund will not be issued. Refunds will be credited to the original method of payment within 21 days of receiving your goods.
Can I exchange my item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please follow the steps listed below.
How do I return an item?
- Drop us an email at firstname.lastname@example.org and we will send you a returns number, which will enable us to process your return.
- Please place the bag wrapped up and protected into the original box
- Dust bag and all original labels must be included and returned to us in a saleable condition
- We reserve the right to refuse refund if the bag is damaged during transit.
Free shipping for domestic delivery and international delivery.
Please note, that all prices above are not including VAT and import taxes. Your goods may be subject to taxes and custom charges, which are levied once your shipment reaches your country of delivery. Sadly, we are not responsible for the custom and taxes charged on your shipment. Any applicable fees will be due upon delivery. For more information, please contact your local customs office.
We aim to dispatch our orders as soon as possible. But please allow for 3-5 working days. We do not process, ship or deliver orders at the weekend or on any of the bank holidays, any orders placed on these days will be processed on the next working day.
Please note that these are estimated delivery times and cannot be guaranteed.
All payments on www.wickerwings.com are secure. For extra peace of mind, we accept Paypal payments on our website. All transactions are in GBP unless otherwise stated whilst checking out. Payment via bank transfer and cheque are not accepted.
Taxes and custom charges
For all UK customers, there will be no further charges, simply what is stated when proceeding to checkout.
For all international customers, our prices do not include taxes and custom charges. Your goods may be subject to taxes and custom charges, which are levied once your shipment reaches your country of delivery. Wicker Wings cannot control and nor responsible for the custom and taxes charged on your shipment. These charges vary from country to country, for more information please contact your local customs office for more information.
All Wicker Wings products are made with the finest quality rattan, high quality Italian vegetable tanned leather and entirely handmade by highly skilled artisans.
The wicker body is incredibly robust as well as brittle; this means that the wicker body is able to endure knocks and bumps but excessive force will damage the body. Any dust or particles that enter through the strands of wicker, we recommend using a thin brush to wave off any excess particles.
Vegetable tanned leather is a classic leather that wears beautifully over time. It is rich, strong and personal. Our bags are completely natural and there is a tendency of the leather to change over time. Each leather wears differently, which means each skin is unique with its own specific markings and colorings. It will not remain pristine; each mark represents the great adventures you have shared together.
When not in use, we recommend putting the item in the dust bag provided at room temperature. We do recommend avoiding rain and excessive cold temperatures.
All products are made individually by hand. Time, effort and craftsmanship go into each product. After spending two years on product development, we discovered that the product ages well over time. The wicker softens throughout use and the leather becomes a part of your every day being.
Due to the nature of how each item is hand produced, not every item will be the same shape.
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For general customer service inquires, please email us at email@example.com. For inquiries specific to your purchase, please email us at firstname.lastname@example.org.